Shipping Policy for SissiMagicNie

Effective Date: January 18, 2025

At SissiMagicNie, we strive to deliver your orders promptly and securely. This Shipping Policy outlines the details regarding our shipping methods, processing times, and related terms. By placing an order with us, you agree to the terms and conditions outlined in this policy.

1. Shipping Methods

We offer a variety of shipping options to meet your needs, including:

  • Standard Shipping: Typically takes 5-7 business days for delivery within the United States.
  • Expedited Shipping: Generally takes 2-3 business days for faster delivery within the United States.
  • International Shipping: We offer international shipping to select countries. Delivery times vary depending on the destination.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days (Monday to Friday) after payment is confirmed. Please note that orders placed on weekends or holidays may experience slightly longer processing times.
  • Order Confirmation: Once your order is processed, you will receive a shipping confirmation email with tracking information (if applicable).

3. Shipping Costs

  • Domestic Shipping: Shipping fees are calculated at checkout based on the shipping method selected and the delivery address. You will see the applicable shipping fees before finalizing your purchase.
  • International Shipping: Shipping fees for international orders will be calculated at checkout. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the recipient.
  • Free Shipping: We may offer free shipping promotions from time to time. Specific terms and conditions will be outlined in the promotion details.

4. Delivery Times

  • Domestic Delivery: Delivery times for U.S. orders depend on the shipping method selected:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
  • International Delivery: Delivery times for international orders vary by destination. Please allow 7-21 business days for delivery, depending on the country.

5. Shipping Restrictions

  • P.O. Boxes: We are unable to deliver to P.O. boxes at this time. Please ensure you provide a valid physical shipping address when placing your order.
  • International Shipping Restrictions: Some products may not be available for international shipping due to legal or regulatory restrictions. We reserve the right to limit the availability of shipping to certain countries or regions.

6. Order Tracking

  • Once your order has shipped, we will send you an email with a tracking number (if available) to monitor the progress of your shipment. You can track your order through the carrier’s website using the provided tracking number.

7. Shipping Delays

While we strive to deliver all orders on time, shipping delays can occur due to factors beyond our control, such as:

  • Weather conditions
  • Carrier delays
  • High order volume during peak shopping seasons (e.g., holidays)
  • Customs processing for international shipments

If your order is delayed, we recommend checking the tracking information provided. If you have any concerns, please contact us, and we will assist you with tracking and resolving any issues.

8. Lost or Damaged Packages

  • Lost Packages: If you believe your package has been lost in transit, please contact us immediately. We will assist you in filing a claim with the carrier, and we will work to resolve the issue.
  • Damaged Packages: If your package arrives damaged, please contact us within 7 days of receiving your order. We may request photos of the damaged items and packaging to help resolve the issue. Depending on the situation, we will offer a replacement or refund.

9. Customs, Duties, and Taxes (International Orders)

  • Customs Fees: For international orders, the recipient is responsible for any customs duties, taxes, and import fees associated with the shipment. These charges are determined by the destination country and are the responsibility of the buyer.
  • Delays Due to Customs: Please note that customs processing may cause delays beyond our control. We recommend checking with your local customs office for more information on potential delays.

10. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. Please review this policy periodically to stay informed about any updates.

11. Contact Us

If you have any questions or concerns regarding shipping or need assistance with your order, please contact us:

SissiMagicNie
Email: info@sissimagicnie.com
Phone: (540) 364-4912
Website: www.sissimagicnie.com
Address: 6853 Hermitage Dr, Marshall, Virginia